direct marketing association
One of the topics we are hearing a lot about these days is drip marketing. Drip marketing is the practice of conveying your message by sending gentle marketing touches over time rather than trying to hit your customers or prospects with a single offer all at once. Especially when paired with cross-media marketing, the results can knock it out of the park.
Here’s how it works.
One marketer wanted to increase sales to affluent customers, so working closely with its print production and marketing partners, it devised a three-step, cross-channel marketing campaign that would build name recognition, develop trust, and bring in sales.
In its first phase, the company sent an eye-catching, high-gloss trifold mailer that would grab attention inside the mailbox. Once recipients opened the mailer, they were greeted with name personalization, highly relevant text, and a personalized URL that allowed them to enter an email address and download a free, high-value white paper, as well as fill out an optional survey giving the marketer more insight into their individual needs.
The second mailing went only to people who did not respond to the first. This phase capitalized upon the name recognition built by the initial contact, but the styling of the mailer was tweaked to differentiate the two. Like the first mailing, the piece included a personalized URL that allowed recipients to download a white paper and fill out an optional survey.
After the second mailing, the marketer was swamped with responses — so much so that the third mailing was delayed for several weeks so that the response team could keep up.
In the third phase, the names of those who responded to the first two mailings were removed from the list. For this mailer, the marketer used an invitation-style A7 envelope with full-color brochure insert, personalized note, and personalized URL. To sweeten the pot, respondents were offered the chance to win a sporting package or high-end coffee brewing system.
The results? The company exceeded its sales goals by 400% and achieved more than 1400% ROI!
What made this program such a success? This marketer understood that, especially when mailing to a new list and prospect base, sometimes it takes more than one contact to build name recognition and trust. Each piece builds upon the next, and in the end, you gain results not possible with a single marketing touch.
Want to tap into the power of drip marketing to reach new customers and cross-sell to existing ones? Give us call, 215.464.0111 OR EMAIL LFormica@fmidm.com.